Privacy policy

Privacy Policy

Last Updated: July 21, 2025

At Thrive Feetwear ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase through our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • IP address
  • Browser type and device information
  • Cookies and similar tracking technologies

We collect information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Browse our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Communicate with you regarding your purchases.
  • Send order confirmations and shipping updates.
  • Improve our products, services, and website.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.
  • Send promotional emails if you have opted in.

3. Payment Information

Payments are processed through trusted third-party payment providers. Thrive Feetwear does not store your complete payment card information on our servers.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance your browsing experience.

These technologies help us:

  • Remember your preferences.
  • Keep your shopping cart active.
  • Analyze website traffic.
  • Improve website functionality.
  • Measure advertising effectiveness.
  • Provide personalized marketing.

You can disable cookies through your browser settings. However, doing so may affect certain website features.

5. Shopify Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's secure data storage systems, databases, and applications protected by industry-standard security measures.

6. Third-Party Services

We may share necessary information with trusted third parties, including:

  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Marketing platforms
  • Fraud prevention services
  • Customer support providers

These service providers receive only the information necessary to perform their services and are expected to maintain the confidentiality of your information.

7. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage is completely secure, we strive to use industry-standard security practices.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Maintain business records.
  • Resolve disputes.
  • Comply with applicable legal obligations.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict certain processing activities.
  • Object to marketing communications.
  • Withdraw consent where applicable.
  • Request a copy of your personal data.

To exercise any of these rights, please contact us using the information below.

10. Marketing Communications

If you subscribe to our marketing communications, you may receive promotional emails about new products, special offers, and updates.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

11. Children's Privacy

Our website is not intended for individuals under the age required by applicable law to provide consent for data processing.

We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our website, you consent to such transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Thrive Feetwear
Email: help@thrivefeetwear.com