Shipping policy
Shipping Policy
Last Updated: July 21, 2025
Thank you for shopping with Thrive Feetwear. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully verified.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
If there is a significant delay in processing your order, we will notify you via email.
2. Shipping Methods
We work with trusted shipping carriers to ensure your order is delivered as efficiently as possible.
Available shipping options and estimated delivery times are displayed during checkout and may vary depending on your delivery location.
3. Estimated Delivery Times
Estimated delivery times begin once your order has been shipped and may vary depending on the destination.
Typical delivery estimates are:
- Domestic Orders: 5–10 business days
- International Orders: 7–20 business days
Please note that these are estimates only and are not guaranteed.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
You can use the tracking number provided to monitor the progress of your shipment through the carrier's website.
5. International Shipping
Thrive Feetwear ships to many countries worldwide.
International customers are responsible for complying with their local import laws and regulations.
Customs duties, taxes, import fees, and other governmental charges are not included in the purchase price or shipping cost unless explicitly stated during checkout.
These charges are the responsibility of the customer.
6. Customs Delays
International shipments may be subject to customs inspections and clearance procedures, which can result in delivery delays beyond our control.
Thrive Feetwear is not responsible for delays caused by customs authorities.
7. Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
Thrive Feetwear is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately at help@thrivefeetwear.com. We will do our best to update your order before it is shipped, but we cannot guarantee changes once processing has begun.
8. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at help@thrivefeetwear.com.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Resolution options may include a replacement, refund, or other solution where applicable.
9. Failed Delivery Attempts
If a package cannot be delivered due to an incorrect address, refusal of delivery, failure to pay customs fees, or repeated unsuccessful delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply for reshipment.
10. Shipping Restrictions
We reserve the right to limit or refuse shipments to certain countries, regions, or addresses where shipping is unavailable, restricted, or prohibited by law.
11. Order Status
If you have questions regarding your shipment or need assistance locating your order, please contact our customer support team.
Email: help@thrivefeetwear.com
12. Delivery Delays
Delivery times are estimates only and may be affected by circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Carrier delays
- Customs inspections
- Public holidays
- Transportation disruptions
- Force majeure events
Thrive Feetwear shall not be liable for shipping delays resulting from these circumstances.
13. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Thrive Feetwear
Email: help@thrivefeetwear.com