Refund policy
Refund Policy
Last Updated: July 21, 2025
At Thrive Feetwear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Refund Policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original accessories, tags, manuals, and documentation, if applicable.
- Be accompanied by proof of purchase or order confirmation.
Items that show signs of wear, misuse, damage caused by the customer, or unauthorized modifications are not eligible for a refund.
How to Request a Return
- Contact our customer support at help@thrivefeetwear.com.
- Include your order number and the reason for your return request.
- If your request is approved, we will provide return instructions.
- Carefully package the item and send it back according to the provided instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Process
If your refund is approved, it will be processed using your original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at help@thrivefeetwear.com.
Please include:
- Your order number.
- A description of the issue.
- Photos showing the product and any damage, if applicable.
We will work to resolve the issue as quickly as possible by offering a replacement, exchange, or refund when appropriate.
Non-Refundable Items
The following items are generally not eligible for refunds unless required by applicable law:
- Gift cards.
- Items marked as final sale or non-returnable.
- Products that have been used, altered, or damaged after delivery.
- Personalized or custom-made products.
Exchanges
If you wish to exchange an item for a different size, color, or replacement, please contact us at help@thrivefeetwear.com. Exchanges are subject to product availability.
Order Cancellations
Orders may only be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.
Shipping Costs
Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by law.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: help@thrivefeetwear.com